Riding ACPT
Henderson County provides the following tips for traveling on an Apple Country Public Transit bus:
Boarding
While waiting to board the bus, please stand at a designated & signed bus stop. Apple Country Public Transit's first priority is the safety of its customers and cannot guarantee that customers at any location will be picked up.
Deboarding
When you get within a block of your destination (or your destination is the next scheduled bus stop), ring the chime to signal the operator that you wish to exit. Please stay seated until the bus comes to a complete stop, then exit. Ring the chime by pulling on the cord located along or just below the windows. No continuous riding is permitted.
Firearms / Weapons
No firearms or weapons are permitted on Apple Country Transit vehicles.
Eating / Drinking / Smoking
Smoking, eating, and drinking are strictly prohibited on all transit buses. Please extinguish cigarettes and dispose of, or store away, all food and beverages before boarding the bus.
Safety and Comfort Guide
Please do not engage the operator in conversation so that he or she concentrate fully on operating the transit bus. For the safety and comfort of other passengers: weapons, radios/music players without earphones, profanity, and spitting are not permitted. Help keep buses clean by keeping your feet off the seats and taking all trash with you.
Lost Items
Lost items which are recovered can be picked up at the Apple Country Public Transit offices located at 523 7th Avenue East, Monday through Friday, 8 a.m.-5 p.m. Inquiries about lost items may be made by calling 828.698.8571. Lost items will be kept for thirty (30) days and proper identification should be presented to claim them. Asheville Transit is not responsible for lost or stolen items.
Adverse Weather
During times of adverse weather, please tune to your local radio and television stations regarding scheduling and operations, call Apple Country Public Transit at 828.698.8571, 6:30 a.m.-6:30 p.m., or visit our service alerts page.
Comments, Questions, Complaints
For all inquiries, please call 828.698.8571. When relaying a concern or complaint, please note the bus number, time of day, and location of incident, if possible. The more information provided, the more likely Apple Country Public Transit can come to a swift and fair resolution to any problem. Written correspondence may be sent to jroper@wncsource.org or Apple Country Public Transit, 526 7th Avenue East, Hendersonville, NC 28792.
Rider Suspension/Exclusion
The WNCSource rider suspension/exclusion policy is attached below. WNCSource reserves the right to suspend a rider from its services for any of the reasons listed on the document.
